Frequently Asked Questions

Here are the most common questions about Welo POS Retail and its modules.

Getting Started

How do I create a new account?

Click "Register" in the top menu, enter your business name and contact details, then complete the activation steps.

Can I try the system for free?

Yes, you can subscribe to a trial plan for a limited period to try the core features.

Which browsers and devices are supported?

The system works in the browser on desktop, tablet and mobile. We recommend the latest versions of Chrome, Firefox or Safari.

Plans & Subscriptions

How do I subscribe to a plan?

Go to the Pricing page, choose the plan that fits you, then complete the payment.

Can I upgrade or downgrade later?

Yes, you can change your plan from the dashboard and the difference will be calculated automatically.

Is the subscription monthly or yearly?

We offer both monthly and yearly plans; yearly plans usually come at a discounted price.

Modules & Features

What modules are available?

Core modules: POS, Products & Inventory, Purchases, Contacts, Expenses, Reports, Users. Advanced modules: Boutique, Rentals, Repairs, Manufacturing, Catalog, WooCommerce, Accounting, Essentials, Connector API.

What is the Boutique module and how does it help store owners?

Boutique lets you rent shelves to consignors inside your store, manage rental contracts, receive their goods, track their sales, settlements and commissions.

Can I rent products to customers?

Yes, the Rentals module lets you create rental contracts with fixed durations, deposits and late fees.

Does the system support repairs?

Yes, the Repairs module lets you receive devices, update repair status, notify customers and issue a separate invoice.

Can I connect WooCommerce?

Yes, you can sync products and inventory, and import WooCommerce orders as invoices inside the system.

Sales & Inventory

How do I add a new product?

From the "Products" menu choose "Add Product", enter the name, price, cost, quantity, barcode and category.

Is barcode supported?

Yes, you can search products and complete sales using barcode scanners or manual search.

How do I print an invoice?

After completing a sale in the POS screen, choose "Print Invoice" or send it via WhatsApp/email.

Can I manage multiple branches?

Yes, you can add multiple locations/branches and transfer stock between them.

Accounting & Reports

Does the system create automatic accounting entries?

Yes, every sales, purchase or expense invoice generates journal entries according to the chart of accounts.

What reports are available?

Sales, purchases, inventory, expenses, profit, trial balance, income statement and cash flow reports.

Can I export reports?

Yes, most reports can be exported to Excel or PDF.

Support & Security

How do I contact technical support?

Click the floating WhatsApp button at the bottom of the screen, or message us on the number shown on the page.

Is my data secure?

Yes, the system uses SSL encryption, regular backups and user-specific permissions to protect your data.

Can I add users with different permissions?

Absolutely, you can create custom roles and define what each user can access.

Still have a question?

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