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Welo POS Retail User Guide

Welo POS Retail is an integrated accounting system for managing retail stores, shops and service businesses. It lets you manage sales, purchases, inventory, customers, expenses and reports from a single cloud dashboard.

Last updated: 2026-09-23

Quick Start

Create a new account from the registration page, enter your business details (name, currency, country, tax), then start adding products and customers. After that you can open the point-of-sale screen to complete your first invoice.

Core Modules

Point of Sale (POS)

A fast, simple sales interface for completing cash and credit sales.

Features & Modules

  • Quick search by barcode or product name
  • Print invoices and send them via WhatsApp or email
  • Multiple payment methods: cash, card, bank transfer, installments
  • Manage discounts, taxes and shipping

How to use

  1. Go to the "Sales" menu then "POS".
  2. Select the customer and location.
  3. Add products by barcode or by clicking.
  4. Press "Pay", choose the payment method, then complete the invoice.
For the owner
  • Speed up sales and reduce mistakes
  • Track sales in real time
  • Improve customer experience in-store
For the customer
  • Clear and fast invoice
  • Multiple payment options
  • Notifications about offers and discounts

Products & Inventory

Add products, set alerts, stock-taking and transfer inventory between branches.

Features & Modules

  • Simple and variable products with SKU and barcode
  • Units of measure, serial numbers and expiry dates
  • Stock adjustments and periodic stock-taking
  • Transfer stock between locations

How to use

  1. From "Products" choose "Add Product".
  2. Enter the name, price, cost and opening quantity.
  3. Set the category, unit and barcode.
  4. Use "Stock Adjustment" to perform stock-taking.
For the owner
  • Avoid stock shortages or overstock
  • Track every product movement
  • Make purchasing decisions based on real data
For the customer
  • Products are always available
  • Fewer "out of stock" situations
  • Faster order fulfillment

Purchases & Suppliers

Manage purchase orders, invoices, returns and supplier payables.

Features & Modules

  • Purchase invoices with tax and discount
  • Purchase orders converted to invoices
  • Purchase return management
  • Supplier statement and payments

How to use

  1. Go to "Purchases" then "Add Purchase".
  2. Select the supplier and location.
  3. Add products, quantities and prices.
  4. Record the payment or mark it as credit.
For the owner
  • Accurately track goods cost
  • Manage supplier debts
  • Reduce financial waste
For the customer
  • Competitive prices through cost control
  • New products available regularly

Contacts (Customers & Suppliers)

A complete customer and supplier database with account statements.

Features & Modules

  • Profile for each contact with communication details
  • Account statement and balances
  • Customer grouping and price groups
  • Send statements via SMS or email

How to use

  1. Open "Contacts" then "Add".
  2. Choose the type (customer/supplier/both).
  3. Enter the name, phone and address.
  4. Review the statement from the contact page.
For the owner
  • Follow up customer debts
  • Improve customer relations
  • Tailor offers by segment
For the customer
  • Receive clear invoices
  • Track their dues and rewards
  • Faster service on repeat visits

Expenses

Record and categorize all operating expenses.

Features & Modules

  • Customizable expense categories
  • Link expenses to location and employee
  • Recurring expenses
  • Expense reports by period

How to use

  1. From "Expenses" choose "Add Expense".
  2. Select the category, date and amount.
  3. Choose the payment method.
  4. Save and print the receipt if needed.
For the owner
  • Know where the money goes
  • Reduce unnecessary expenses
  • Accurate profit/loss reports
For the customer
  • Stable prices thanks to better cost control

Reports & Analytics

Comprehensive reports for tracking business performance.

Features & Modules

  • Sales report by product/customer/user
  • Purchases and inventory reports
  • Trial balance and income statement
  • Expenses and profit reports

How to use

  1. Go to "Reports".
  2. Choose report type and period.
  3. Apply filters (location/user/category).
  4. Export the report to Excel or PDF.
For the owner
  • Make decisions based on numbers not estimates
  • Discover best-selling products
  • Track daily and monthly performance
For the customer
  • Improved product availability based on data

Users & Permissions

Manage your team with defined roles and permissions.

Features & Modules

  • Add users with different roles
  • Permissions for each section
  • User activity tracking
  • Login as another user

How to use

  1. From "Settings" choose "Users".
  2. Add a new user and assign a role.
  3. Customize permissions as needed.
  4. Enable/disable the account when necessary.
For the owner
  • Protect sensitive data
  • Restrict each employee's permissions
  • Know who performed every action
For the customer
  • Faster service from an organized team

Advanced Modules

Boutique Module

Manage shelf rentals for consignors inside your store, with contracts, consignment stock and settlements.

Features & Modules

  • Manage shelves and locations
  • Daily/weekly/monthly rental contracts
  • Receive and return consignor products
  • Track sales, commissions and settlements
  • Dedicated consignor portal

How to use

  1. Create shelves from "Boutique > Shelves".
  2. Add a consignor and a rental contract.
  3. Receive consignor products via "Stock > Receive".
  4. Record consignor sales and create settlements.
For the owner
  • Utilize unused store space
  • Automatically collect rent and commissions
  • Accurate reports per consignor
For the customer
  • Opportunity to sell products inside a large store
  • Track sales and dues via the portal

Rental Module

Rent out products with contracts, durations, deposits and returns.

Features & Modules

  • Rentable products
  • Rental contracts with fixed dates
  • Deposit and fine management
  • Track each product status (available/rented)

How to use

  1. Mark products as "rentable".
  2. Create a rental contract from "Rentals".
  3. Set the duration, deposit and amount.
  4. On return, record the product condition.
For the owner
  • Extra income from products
  • Organize the rental process
For the customer
  • Flexible rental with clear prices

Repair Module

Manage repair requests and follow up with customers.

Features & Modules

  • Repair tickets with serial number
  • Update repair status (received/in progress/done)
  • Notify customer via SMS/WhatsApp
  • Separate repair invoice

How to use

  1. From "Repairs" create a new request.
  2. Enter customer, device and issue details.
  3. Update status during repair.
  4. Complete the invoice on delivery.
For the owner
  • Organize the repair workshop
  • Improve customer trust
For the customer
  • Easily track device status
  • Fast and organized delivery

Manufacturing Module

Convert raw materials into finished products through production orders.

Features & Modules

  • Production recipes (BOM)
  • Production orders with automatic raw material consumption
  • Track production cost
  • Manage waste and raw inventory

How to use

  1. Create a "Production Recipe" for the product.
  2. Define raw materials and quantities.
  3. Create a production order.
  4. Complete production to deduct raw materials and add finished goods.
For the owner
  • Calculate production cost accurately
  • Reduce waste
  • Meet increasing demand
For the customer
  • Products available with consistent quality

Product Catalog

Create a shareable digital product catalog for customers.

Features & Modules

  • Display products with images and prices
  • Share catalog via link or QR
  • Direct orders from customers
  • Arabic and English support

How to use

  1. Enable the catalog from settings.
  2. Choose visible products.
  3. Copy the link or share the QR.
For the owner
  • Increase sales through digital channels
  • Reduce the need for customers to visit the store
For the customer
  • Browse products from the phone
  • Easy and fast ordering

WooCommerce Integration

Synchronize products and orders with a WooCommerce store.

Features & Modules

  • Sync products and inventory
  • Import WooCommerce orders as invoices
  • Manage online and local store from one place

How to use

  1. From "WooCommerce" enter API credentials.
  2. Enable synchronization.
  3. Review orders in the sales section.
For the owner
  • Manage two stores from one dashboard
  • Avoid selling out-of-stock products
For the customer
  • Buy online with accurate availability
  • Fast pickup from store

Integrated Accounting

Journal entries, accounts, trial balance and financial statements.

Features & Modules

  • Flexible chart of accounts
  • Automatic journal entries from invoices
  • Trial balance and income statement
  • Cash flow statement

How to use

  1. Go to "Accounting > Accounts".
  2. Review automatic entries.
  3. Create your periodic financial reports.
For the owner
  • Clear financial picture
  • Better tax compliance
For the customer
  • Professional and accountable invoices

Essentials (HR)

Manage employees, attendance, leaves and tasks.

Features & Modules

  • Clock-in and clock-out
  • Leave and permission management
  • Tasks and reminders
  • Payroll and dues

How to use

  1. Add employees in "Essentials".
  2. Record attendance daily.
  3. Create tasks and follow up completion.
For the owner
  • Organize internal operations
  • Track team performance
For the customer
  • More professional service

Connector API

Connect the system with external applications via a programming interface.

Features & Modules

  • OAuth2/API token authentication
  • Endpoints for products, sales and customers
  • Sync with mobile apps and websites

How to use

  1. Create an API key from "Connector".
  2. Review the documentation.
  3. Start integrating with your app.
For the owner
  • Extend system capabilities
  • Automate workflows
For the customer
  • Seamless digital experience

Why Business Owners Choose Welo POS Retail

Benefits for the Owner

  • Unified dashboard for all store operations
  • Reduce human errors in sales and accounting
  • Real-time reports that support decision-making
  • Fast technical support via WhatsApp
  • Cloud system that works from any device
  • Extend the system with modules that fit the business

Benefits for End Customers

  • Clear and professional invoices
  • Fast checkout experience
  • Track orders and invoices through digital portals
  • Better customer service from an organized team
  • Product availability and variety

Need Help?

If you face any difficulty using the system, contact us through the floating WhatsApp button.

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